Shipping policy
Shipping Policy
Order Processing:
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Estimates:
Shipping charges for your order will be calculated and displayed at checkout. We offer worldwide shipping.
Delivery Estimates:
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United States: Orders typically arrive within 3–7 business days after shipping.
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International Orders: Delivery times vary by destination and typically take 7–21 business days. Customs processing may cause additional delays depending on your country’s policies.
Customs, Duties, and Taxes:
Ascend Labs is not responsible for any customs fees, duties, or taxes incurred during shipment. These are the responsibility of the customer.
Address Accuracy:
Please ensure your shipping address is correct at checkout. We are not responsible for delays or losses due to incorrect addresses provided by the customer.
Order Issues:
If your order is lost or arrives damaged, please contact us at support@ascendlabs.store within 7 days of delivery with your order number and any relevant photos. We will review the issue and offer a resolution at our discretion.
Carrier Delays:
We are not responsible for shipping delays once the order has left our facility, but we will support you in tracking your shipment.
Tracking:
You will receive a tracking number by email once your order has shipped so you can monitor your delivery.
By purchasing from Ascend Labs, you agree to this Shipping Policy.
